Helpful at first, but now a huge headache

2 years ago when i was using ARD 3.6.2, it worked pretty amazingly. I had 60 macs deployed and ARD helped ALOT with management and support for my colleagues.

Now, i have 130 macs deployed and im on ARD 3.7.1. This is the worst ever. Since ARD 3.7 really. Macs have a hard time staying on my client list! sometimes i see 130 computers, sometimes i see 102 computers. It’s so horrible now that i’m loosing effective IT support for my colleagues, without the main ability to “screen control (works half the time)”, “software deployment (never works anymore)” and some macs even renames itself (intermittently). So much confusion. So much incoherency that i can’t plan upgrades, deployments or anything! Only thing i can do now is “copy files” which works the best.

Other things, such as app crashing atleast once a week, inability to run reports, and inability to detect macs on network is greatly annoying. I know this is a pretty cheap tool for mac management compared to alot of others. I’m hesitant to move over to others as i prefer getting support from Apple native apps. But with other’s offering PC/Mac/Mobile management, i’m likely to move over once we hit 200 employees if Apple does not finally set more focus on Enteprise support.

IMO, trendlines are seeing greater adoption of macs in enterprises, Apple. Please buckle up your game in this vertical and you will be the top dog in both Consumer and Enterprise. If that’s where your business is heading. Otherwise, don’t bother coming up with ARD, Mac Pros, OSX Server. I chose you because i thought you were reliable (and you are, only in consumer markets). If you don’t want to support Enterprise better, don’t build anything for it until you do.

On a side note, if Enterprise is your next step up. Please include management for IOS devices as well. I’ve got more iDevices here than macs, none of them being managed. Then i’ll probably move back over to ARD.

Thanks for hearing me our, and hope this gets to the right ears and eyes.

Mindvalley about Apple Remote Desktop